Remote support means trusting someone with your own PC. That is why this page openly states who is behind EZZE Remote, where the servers run, what data arises and what has been reviewed so far. Including what is still missing.
Developer and operator of EZZE Remote · Dietmannsried in the Allgäu, Germany
EZZE Remote is developed and operated in Germany. For questions, privacy concerns and security reports you reach the operator directly, without a ticket system and without a call centre. All details are in the legal notice.
EZZE Remote is funded solely by the Pro licence for professional use: €99 a year per helping person, as an annual licence or subscription via the Microsoft Store. Anyone who helps privately or receives help pays nothing.
Only two service providers are involved. The session itself runs as directly as possible between the two PCs.
| Task | Provider | Location | What arrives there |
|---|---|---|---|
| Brokering and relay | IONOS (hosting) | European Union | Device ID, public key, network addresses. Session data only encrypted, if no direct connection works. |
| App distribution and updates | Microsoft Store | Microsoft | What the Store needs for download and updates. |
| Purchase and invoice | Microsoft Store | Microsoft | Purchase via your Microsoft account. We don’t see payment data. |
| The session | Your two PCs | Wherever the PCs are | Screen, input and files, encrypted from PC to PC. |
The information matches the privacy policy, which also states the legal basis in each case.
| Data | Purpose | How long |
|---|---|---|
| Assignment of an ongoing session | Bring the request to the right PC | Only in memory, until the connection ends |
| Device ID and public device key | So that your ID stays yours permanently | No fixed period. Deleted on request. |
| Counters per IP address | Protection against abuse and guessing | 5 or 10 minutes |
| Database backups | Recovery after an outage | Hourly, the last 168 versions (7 days) |
| System and error logs | Finding and fixing faults | Rotated weekly, 4 older logs |
| Web server logs | Operating the service | Rotated daily, 14 older logs |
Better honest than a seal without substance. This list is updated as soon as something changes.
| Item | Status | What it means |
|---|---|---|
| Store app certified by Microsoft | Done | Every version goes through the Microsoft Store review and is signed by Microsoft. |
| Encrypted transmission | Active | Screen, input and files are encrypted, including via the relay server. |
| Automated tests | Active | Every version is checked with automated tests before release. |
| Reporting channel for vulnerabilities | Active | Direct contact with the operator, see below. |
| Signed Portable and Host | Before download | Portable and Host will only be released with a publisher certificate. |
| External security test | Not yet done | An independent penetration test of app and server is the next sensible step. The result will appear here. |
If you notice a vulnerability, please report it confidentially by email. You will get a personal reply and, if you wish, we will credit you as the finder. Please do not access other people’s PCs or data while doing so.
mail@hp-webdesign.de →Want to know what is stored for your device ID, or have it deleted? Just send an email with your ID. We never need passwords or keys for that.
Send a request →Get EZZE Remote from the Microsoft Store and share your ID. That’s all there is to it.
