How EZZE Remote works.

First start

Download EZZE Remote for free from the Microsoft Store and start the app. You don’t need an account. On first start your PC gets a fixed ID that stays the same every time it starts.

The app opens on the “I need help” page. At the top you switch to “I’m helping someone”. Under Settings you’ll find language, appearance, the emergency stop shortcut and inactivity protection.

Get help

1. 1
   Share ID and password

   The start page shows your ID and your session password. Tell both to the person who should help you, for example on the phone. With the copy button you can also send both.

2. 2
   Check the request

   When a request arrives, you see the name of the person helping. If you don’t know them, decline.

3. 3
   Allow

   Choose “View only” or “Allow control”. You can withdraw control again at any time.

If the password should no longer be valid, create a new one with the arrow button. You get a new one every time the app restarts anyway.

Helping someone

1. 1
   Choose “I’m helping someone”

   Enter the other person’s ID and password. You can also paste both together. Your display name shows the other side who is asking.

2. 2
   Request connection

   The other person confirms on their own PC. Until then you can cancel the request and change the details.

3. 3
   Work

   The screen appears in its own window. With control permission you use the mouse and keyboard as if you were sitting in front of it.

Helping professionally? For that you need a Pro licence.

View and shortcuts

“Original size” shows every pixel one to one; larger images can be scrolled. “Fit whole image” fits the screen into the window. In full screen the toolbar slides away at the top and comes back when you move the mouse to the top edge.

In “Pan image” mode you only move the visible section; input then doesn’t go to the other PC. Afterwards, click into the picture deliberately to continue working.

Showing your own screen

You can also show your own screen or a single window, for example for a short training session. Choose the source; the search helps when many windows are open. Only what is visibly highlighted is shown.

Sending files

During a session you send files up to 2 GB in both directions: via “Send files” or by copying files in Explorer and pasting them into EZZE with Ctrl + V. The other side first sees the file names, accepts and chooses where to save. Running transfers can be cancelled and restarted.

Ending a session

Both sides can end a session at any time:

• with “End access now” in the session bar,
• with Ctrl + Alt + F12,
• or by closing EZZE Remote.

If nothing happens for a while, a warning appears with 60 seconds to continue. You set the waiting time under Settings: 5, 15, 30 or 60 minutes.

Setting up unattended access

With unattended access you reach your own or supported PCs without confirmation on site. It is switched off by default.

1. On the PC that should be reachable: open Settings > Unattended access on this PC and set a password with 14 to 128 characters.
2. On the admin PC: choose “I’m helping someone”, switch on “Use unattended access”, enter the ID and permanent password.
3. The first time, compare the device code and confirm the device on the supported PC.

Without the Host, EZZE Remote has to be running on the supported PC and Windows has to be unlocked. For locked PCs there is the Host. You remove paired devices in the settings; a new password disconnects all of them at once.

Buying and transferring a licence

You buy Pro in the Store app under Settings. The purchase runs through the Microsoft Store. To use the licence in the Portable too, show a device code there and enter it in the Store app within ten minutes. Everything about prices and terms is under Pricing.

Troubleshooting

The connection doesn’t work

Check ID and password. The password changes every time the app restarts. Both PCs need an internet connection. Company networks with a strict firewall can block the direct connection; then the relay server takes over.

The picture stutters or freezes

The transmission prefers sharp resolution over many frames per second. The session bridges short dropouts of up to 25 seconds on its own. After that, click into the picture once to continue working.

Save a diagnostic report

Under Settings > Diagnostics and help you save a report as a file. It only contains technical values, no names, IDs, passwords or images, and is never sent automatically. Send it to us if you’d like us to help.