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Everything remote support needs. Nothing it doesn’t.
EZZE Remote does one thing and does it well: connect two Windows PCs securely so one person can help another. Here’s everything you can do with it.
Five things you use every day.
One ID, one password. That’s it.
Every PC gets a fixed ID that stays the same every time it starts. On top of that there is a session password that is valid until the app restarts, or can be renewed with one click.
- No user account, no sign-in
- ID and password can also be pasted together
- Your last ten successful connections are quickly at hand, stored without the password
The person at the PC decides what is allowed.
Every request shows the name of the person helping. On the PC being supported, they choose whether the helper may only watch or also use the mouse and keyboard.
- View only or allow control
- Control can be withdrawn at any time
- Permission applies to this one session only
Work as if you were sitting in front of it.
The other side’s screen appears in its own window. You work at original size, fit the picture to the window or switch to full screen.
- Original size, fit, zoom and full screen
- Number pad and function keys up to F24 are transmitted
- The session bridges short dropouts of up to 25 seconds on its own
Show, don’t tell.
You can also reverse the direction: share your own screen or just a single window, for example for a short training session.
- Whole screen or a single window
- Search windows and screens by name
- Only what is visibly selected is shown
Share files without the detour via email.
Send over that missing form, driver or photo without leaving the session. Works both ways.
- Up to 2 GB per file
- Send by picking a file or with Ctrl + V from the clipboard
- The receiving side accepts and chooses where to save
The details that make the difference.
- Session barAs long as someone is connected, a small bar with the duration and a stop button stays visible, even when the window is minimised.
- Emergency stop shortcutWith Ctrl + Alt + F12 any session ends immediately. The shortcut can be changed.
- Inactivity protectionIf nothing happens for a while, EZZE checks in. You can choose 5, 15, 30 or 60 minutes.
- Unattended accessReach your own PCs without asking: with a separate password and a one-time confirmation per device. More about the host
- Six languagesGerman, English, French, Spanish, Italian and Dutch. The Windows language is detected.
- Light and darkThe interface follows your Windows setting or stays in your favourite variant.
- Diagnostic reportIf something goes wrong, you save a report without names, IDs, passwords or images. It is never sent automatically.
- Automatic updatesThe Store app keeps itself up to date via the Microsoft Store.
- EncryptedPicture, input and files are encrypted, travelling directly from PC to PC whenever possible. More about security
What comes next.
For everyone who helps professionally, three tools are fully developed and currently being tested.
- In-session chatShort messages in both directions, with nothing being stored.
- Device listName and note for every ID, with search.
- Session logStart, duration and note of every session, exportable as CSV.
Ready to help someone remotely?
Get EZZE Remote from the Microsoft Store and share your ID. That’s all there is to it.