Privacy policy
Which data the brokering service processes, how long it is stored and what rights you have is described in detail in the privacy policy.
Read the privacy policy →- Home
- Security
Remote support runs on trust.
With EZZE Remote it is always clear who is watching, what is allowed and how to end the session. Here you can read how this is secured technically and what data is involved.
- Encrypted
- Servers in the EU
- No recording
Four principles
You’re always in control.
- Only after confirmationNobody sees your screen before you have accepted the request. You see the name of the person helping.
- Always visibleThe session bar stays on screen, even when the window is minimised.
- End instantlyWith a click, with Ctrl + Alt + F12 or by closing the app.
- Nothing stays openPermission applies to one session only. When inactive, EZZE checks in and otherwise ends the connection.
Transmission
As direct as possible, always encrypted.
- Directly from PC to PCThe two PCs first try a direct, encrypted connection. To do so, they exchange network addresses.
- Relay in the EUIf no direct connection works, a server relays the still encrypted data. It is operated by IONOS in the European Union.
- No recordingThe EZZE service does not record the screen transmission and keeps no copies of transferred files.
- No accountYou don’t need a user account for EZZE Remote. There is no email address and no profile with us.
On your PC
What stays local.
Keys and passwords never leave your PC.
- Device key
- Generated on your PC and secured with Windows key protection in your user profile. The server only knows the public part.
- Device ID
- Reserved once by the brokering service and not derived from hardware characteristics.
- Session password
- Valid for one app run and can be renewed at any time. It is not stored in the history.
- History
- The last ten connected IDs, without passwords. Can be deleted with one click.
- Windows passwords
- Never stored by EZZE.
- Diagnostic report
- Only if you save it yourself. Without names, IDs, IP addresses, passwords, images or file contents, and without automatic upload.
Unattended access
Without asking doesn’t mean without protection.
- Switched off by default. You set it up deliberately with your own password, 14 to 128 characters.
- Every new admin device is confirmed once directly on the supported PC, with a device code comparison.
- Access requires password and device key. The password is not stored on the admin PC.
- At most 20 paired devices, removable one by one. A new password revokes them all.
- A protected local log shows the last 100 accesses. It is not sent to us.
Disclosure: Who is behind EZZE Remote, where the servers run, what data is stored for how long and what has been reviewed so far. To the transparency page →
Found a security vulnerability?
If you notice a vulnerability, please report it directly and confidentially. We will reply as quickly as possible and, if you wish, credit you as the finder.
Report a vulnerability →Ready to help someone remotely?
Get EZZE Remote from the Microsoft Store and share your ID. That’s all there is to it.